Collection pages and the customer experience
How public collection links work, what customers see when they leave a testimonial, and how branding from your organization appears on the page.
When Reveddy sends a testimonial request, the customer follows a link to a collection page tied to a specific campaign. That page is hosted on the Reveddy app domain and reflects your organization branding—such as logo and accent color—so the experience feels like a natural extension of your store rather than a generic third-party form.
The form typically captures a rating, written feedback, and optionally photo or video depending on your campaign configuration. If the campaign uses an incentive, the interface should make that clear with appropriate disclosure, both for customer trust and for regulatory expectations around incentivized reviews. You can tune copy and fields from the campaign so the prompt matches your tone of voice and the product you are asking about.
Collection URLs are stable and unique per campaign slug; keep internal documentation of which URL goes in which email template or automation. If you change a campaign slug, update any hard-coded links in your own systems, though links sent by Reveddy from integrations will use the current configuration going forward.
Customers do not need a Reveddy account. They complete the form once per request; duplicate protection on the backend reduces the chance of double submissions from the same order or event. If a customer reports a broken link, verify the campaign is still active, that the request was not already completed, and that any ad blockers or email scanners did not corrupt the URL.