Privacy Policy

1. Introduction

Reveddy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our testimonial collection platform and related services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and billing information when you create an account
• Business Information: Company name, website URL, and business details
• Customer Data: Email addresses and purchase information of your customers that you upload or integrate via third-party platforms
• Testimonial Content: Text, video, and audio testimonials collected through our platform
• Payment Information: Credit card details and billing address (processed securely through third-party payment processors)

2.2 Automatically Collected Information

• Usage Data: Information about how you interact with our Service, including pages viewed, features used, and actions taken
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and gather analytics data

2.3 Third-Party Integration Data

When you connect third-party services (Stripe, Shopify, etc.), we collect data necessary to provide integration functionality, such as customer purchase history and transaction details.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send testimonial collection requests to your customers
• Generate and deliver incentive rewards (coupons, discounts, etc.)
• Provide customer support and respond to inquiries
• Send service-related notifications and updates
• Monitor and analyze usage patterns to improve our Service
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our Terms of Service

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share data with third-party service providers who perform services on our behalf, such as payment processing, email delivery, hosting, and analytics. These providers are contractually obligated to protect your data.

4.2 Third-Party Integrations

When you connect third-party services (Stripe, Shopify, etc.), we share necessary data with those platforms to provide integration functionality. Your use of third-party services is subject to their privacy policies.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders or government agencies).

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our Service. You may request deletion of your data at any time by contacting us. We will delete your data within 30 days of account closure, except where retention is required by law or for legitimate business purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Opt out of marketing communications at any time
• Restriction: Request restriction of processing of your data

To exercise these rights, please contact us at privacy@reveddy.com.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Understand how you use our Service
• Improve Service performance and user experience
• Provide analytics and measure marketing effectiveness

You can control cookie settings through your browser preferences. Note that disabling cookies may limit certain features of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your CCPA rights

13. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the Service. Your continued use of the Service after changes become effective constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: privacy@reveddy.com
Support: support@reveddy.com