Help Center
Guides for campaigns, testimonials, Shopify and Stripe automation, widgets, analytics, billing, and team settings. Official documentation for the Reveddy dashboard.
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Welcome to Reveddy
Learn what Reveddy does, how incentivized testimonial collection fits your store, and how the dashboard is organized for day-to-day work.
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Accounts, sign-in, and organizations
How Reveddy accounts work, signing in with Google or email, switching organizations, and what happens during onboarding.
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Profile settings
Update your display name and avatar in Reveddy, understand what teammates see, and keep account email aligned with sign-in.
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Campaigns overview
What a Reveddy campaign controls: incentives, timing, collection page content, integrations, and how campaigns relate to testimonial requests.
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Collection pages and the customer experience
How public collection links work, what customers see when they leave a testimonial, and how branding from your organization appears on the page.
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Incentives, coupons, and reward delivery
Types of incentives in Reveddy, coupon pools versus platform automation, and when rewards email after submission versus showing immediately.
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Request scheduling, delays, and reminders
How Reveddy schedules the first testimonial email after Shopify or Stripe events, follow-up reminders, and what each request status means.
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External review sites after testimonials
Optional follow-up flows that invite happy customers to Google or other review URLs, with strategies, delays, and rating thresholds.
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Managing the testimonial inbox
Approving, rejecting, and archiving testimonials, understanding statuses, and using tags for widgets and reporting.
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Video, audio, and media testimonials
How customers record or upload media, processing and transcripts, and what to check before publishing video to widgets.
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Shopify integration
Connect Shopify to Reveddy, fulfill-triggered testimonial requests, default campaigns, and fixing common OAuth or webhook issues.
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Stripe integration
Connect Stripe to trigger testimonial requests after successful payments, Stripe-managed incentives, and reconciliation tips.
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Slack integration
Get Reveddy notifications in Slack, review testimonials from channels, and keep moderation inside your team’s existing workflow.
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Widgets and embed code
Create Reveddy widgets, copy the embed snippet, allowlisted domains, and how the script loads testimonials from your approved library.
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Widget types explained
When to use wall, carousel, single, badge, floating, and popup widgets on your storefront or marketing site.
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Analytics and reporting
Metrics available in Reveddy analytics: requests sent, opens, submissions, coupon redemption, and widget engagement.
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Organization settings and branding
Configure organization name, logo, brand color, email sender name, and embed domains for widgets and media security.
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Review sites and Google Business
Add and manage external review URLs, weights for rotation, and how campaigns use your review site list for follow-up messages.
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Team members, roles, and invites
Invite teammates to your Reveddy organization, understand owner admin and member capabilities, and keep access aligned with least privilege.
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API keys and automation
Create API keys in Reveddy, call the testimonial request endpoint safely from your backend, and rotate credentials without downtime.
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Billing, plans, and payment methods
How Reveddy subscription billing works through Stripe Customer Portal, plan changes, and what to do if invoices fail.
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Troubleshooting and getting support
Diagnose missing testimonial requests, widget loading problems, email delivery, and when to email Reveddy support with useful details.
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Security, privacy, and compliance basics
How Reveddy approaches customer data, embed domain controls, incentivized disclosure, and practical steps for GDPR-minded teams.
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