Managing the testimonial inbox
Approving, rejecting, and archiving testimonials, understanding statuses, and using tags for widgets and reporting.
The Testimonials area is your moderation queue and library. New submissions usually arrive as pending until a teammate approves them for use in widgets and marketing, or rejects them with a reason noted internally. Archiving removes clutter without deleting history—useful for seasonal campaigns or outdated quotes you do not want surfaced by default.
Each testimonial stores customer fields such as name, title, company, avatar, and optional social links. Ratings and media (text, video, audio) appear together so you can judge quality quickly. When a submission was tied to an incentive, disclosure flags help you remain transparent wherever you republish the quote.
Tags let you group testimonials for widget filters or internal organization—for example, “enterprise,” “skincare,” or “beta program.” Consistent tagging pays off when you build multiple embeds: a homepage carousel might show only five-star retail quotes while a B2B landing page pulls a different subset.
Workflow tips: assign a rotating reviewer so nothing sits pending during PTO, define written criteria for approve versus reject to reduce debate, and export or screenshot approved quotes for channels Reveddy does not push to yet. If you use Slack, notifications can alert the team the moment something needs eyes.