How to Migrate from Loox to Reveddy: A Step-by-Step Guide

Loox built its reputation on photo reviews. DTC brands loved it because customers could attach product photos to their reviews, and those photos showed up right on the product page. It was a strong differentiator in the early days of social proof apps.

But as your store scales, photo-only reviews start showing their limits. Video testimonials drive 2 to 3 times more engagement than text or photo reviews. Your review request emails need smarter timing and personalization. And if you are running a SaaS product alongside your Shopify store, Loox does not have a native path for that.

Reveddy was built for merchants and founders who need the full picture: native video testimonials, automated FTC-compliant collection, a Wall of Love page with JSON-LD for SEO, and a 34 percent average collection rate that makes passive review gathering look outdated.

This guide walks you through migrating from Loox to Reveddy without losing a single review.

Feature Comparison: Loox vs Reveddy

Feature	Loox	Reveddy
Free plan	Yes (limited)	Yes (10/mo)
Photo reviews	Yes	Yes
Video testimonials	Paid add-on	Native
Avg. Collection Rate	~8-12%	34%
Wall of Love page	No	Yes (JSON-LD optimized)
Shopify automation	Basic post-purchase	Advanced triggers
Stripe integration	No	Yes
SaaS support	No	Yes
FTC compliance	Manual	Automatic
Analytics	Stars + photos	Sentiment + metrics

Why Merchants Switch from Loox to Reveddy

More Testimonials, Not Just More Photos

Loox excels at collecting photo reviews, but the conversion lift plateaus once you have a solid gallery. Reveddy focuses on the full testimonial lifecycle: when to ask, what to ask, and how to turn satisfied customers into video testimonials that actually move purchase decisions.

The 34 percent average collection rate matters more than you think. If you are getting 500 orders a month, Loox might bring in 40 to 60 reviews. Reveddy brings in 170. Over a year, that is the difference between a sparse review section and one that builds real momentum.

Native Video Without the Add-On Price Tag

Loox treats video reviews as a premium add-on. For many merchants, that means video testimonials stay on the roadmap indefinitely. Reveddy includes video collection as a core feature because video testimonials are the single highest-converting piece of social proof you can put on a product page.

Video reviews do not need to be produced. Customer smartphone footage of a product being used, an unboxing moment, or a quick voice-over on a screenshot all convert. Reveddy makes collecting that content frictionless with a simple mobile-first request flow.

An SEO Asset You Currently Do Not Have

Loox does not offer a Wall of Love page. Reveddy automatically generates a dedicated, public page showcasing all your testimonials with JSON-LD structured data. That means Google sees your testimonials, indexes them, and can surface them in rich search results.

For stores where branded search is part of the growth strategy, that page is real estate you are currently leaving empty.

FTC Compliance Handled Automatically

If you offer any incentive for reviews, the FTC requires disclosure. Loox leaves this to you. Reveddy embeds the required disclosure language automatically on every collection page. One less compliance risk on your plate.

How to Migrate Your Reviews from Loox to Reveddy

Moving your social proof is a straightforward process. Most merchants complete the data migration in under 30 minutes.

Step 1: Export Your Data from Loox

Log into your Loox dashboard and navigate to the Reviews section. Loox provides a bulk export option that generates a CSV containing review text, star ratings, dates, and reviewer names. If you have photo reviews attached, Loox stores those separately and you will need to download the images alongside the CSV.

Export everything. Even reviews that feel unremarkable today become useful as aggregate data for sentiment analysis in Reveddy.

Step 2: Clean Up Your Export File

Before importing into Reveddy, do a quick audit of your CSV. Remove any reviews with text that violates your current brand standards. Ensure product handles match what Reveddy expects for your Shopify catalog. If you have a large photo library, note which images correspond to which review entries.

Reveddy accepts CSV imports with fields for rating, text, date, product, and reviewer name.

Step 3: Connect Your Store to Reveddy

Create a Reveddy account and connect it to your Shopify store. The Shopify app install takes under two minutes and does not require a developer. If you also use Stripe for a SaaS product, connect your Stripe account at the same time to enable post-subscription milestone collection.

Step 4: Import Your Reviews

Navigate to Settings, Import in your Reveddy dashboard. Upload your cleaned CSV and map the fields. Reveddy will process the import and surface the reviews in your dashboard. Photo attachments can be re-uploaded manually for individual reviews or imported in bulk if your library is large.

Step 5: Replace the Loox Widget Snippet

In your Shopify admin, go to Online Store, Themes, and locate the theme file where Loox is embedded. Remove the Loox script snippet and replace it with the Reveddy JS embed code. Reveddy’s widget is lightweight and will not impact your page speed scores.

If you have multiple locations where Loox displays (product pages, collection pages, checkout), check each one. A common step merchants skip is removing Loox from the checkout confirmation page, which can create duplicate review requests.

Step 6: Configure Your Automated Request Triggers

This is where Reveddy pulls ahead of Loox. Set up your post-purchase email trigger in Reveddy to fire at the optimal delay for your product category. For apparel, that might be seven days after delivery. For consumables, five days. For big-ticket items, fourteen days.

Reveddy lets you set different triggers for different product types, so you can experiment without manually segmenting your customer list.

Step 7: Start Collecting Video Testimonials

Within the Reveddy dashboard, enable the video request flow. Reveddy serves a mobile-optimized request page where customers can record a short video directly in their browser or upload one they already have. No app download required.

Frequently Asked Questions

Will I lose my existing Loox reviews? No. Exporting your data from Loox and importing it into Reveddy preserves your full history. Your star ratings, review text, and dates all transfer. Photos require a separate download step from Loox but can be reattached to reviews in Reveddy.

How long does the migration take? The CSV export and import typically take under 30 minutes. Replacing the widget in your Shopify theme takes another 30 minutes if you are comfortable editing theme files, or you can use Reveddy’s theme app block for a no-code installation.

Can I run both Loox and Reveddy during a transition period? You can, but it is not recommended. Running both simultaneously means your customers receive review requests from two different services, which creates confusion and can hurt your sender reputation. Migrate, then decommission Loox.

Does Reveddy send review requests to my existing customer list? Yes. Once connected, Reveddy can trigger review requests for past orders based on your configured timing window. This is one of the most underused features for merchants making the switch. You can essentially refill your review count from day one.

What happens to my Loox photo gallery? Loox stores your photos on their servers. Download the photo library from Loox before uninstalling the app. Reveddy stores your media on our infrastructure going forward.

Is Reveddy more expensive than Loox? Loox has a free tier that works for very small stores. At scale, Reveddy’s Starter plan at $19 per month covers more functionality than Loox’s comparable tiers, particularly when you factor in native video, Stripe integration, and automated FTC compliance that Loox charges extra for or does not offer.

The Bottom Line

Loox was the right tool for a specific moment in DTC brand building. Photo reviews genuinely changed how customers evaluated products online. But the market has moved. Video testimonials, automated collection at scale, and SEO-optimized testimonial pages are no longer nice-to-haves.

Reveddy gives you everything Loox did, plus the collection rates, video support, and compliance infrastructure that modern DTC brands need to compete.

Ready to make the switch? Start your Reveddy account and have your reviews migrated today.