Troubleshooting and getting support
Diagnose missing testimonial requests, widget loading problems, email delivery, and when to email Reveddy support with useful details.
Most issues fall into a handful of buckets. No requests created after Shopify orders: confirm fulfillment fired, the integration’s default campaign is active, and the order includes a customer email. Stripe issues: verify the payment succeeded and the integration is still authorized. Widgets empty: check testimonial approval status, tag filters, and embed domain allowlists.
Email problems split into “never sent” versus “sent but unseen.” Never sent usually traces to queue or integration misconfiguration; unseen points to spam placement, incorrect addresses, or corporate filtering. Ask customers to safelist your sending domain and inspect the request row in Reveddy for last-known timestamps.
Slack silence typically means the integration needs reauthorization or the bot was removed from the channel. API errors often return structured messages—log status codes and response bodies server-side rather than only in the browser.
When you contact support@reveddy.com, include organization name, approximate timestamps (with timezone), affected customer email or order ID, and screenshots of integration settings (redact secrets). The faster we can reproduce, the faster we can resolve.