Video, audio, and media testimonials

Video and audio testimonials carry more emotional weight than text alone, and Reveddy’s collection flow can accept media uploads when your campaign allows them. Customers typically grant camera or microphone access in the browser or upload a file they recorded elsewhere. Large files may take longer on mobile networks, so keep prompts short and celebrate brevity in your instructions (“30 seconds is perfect”).

After upload, media may pass through processing on Reveddy’s infrastructure (for example, transcoding or readiness checks). While processing completes, you might see intermediate states in the dashboard; avoid approving for public widgets until playback is verified. Transcripts, when available, improve accessibility and on-site search, and they give reviewers context without watching entire clips.

For widgets, confirm autoplay policies and muted defaults match your storefront’s UX guidelines—many merchants prefer thumbnail-plus-play for performance and user control. Embed domains configured under organization settings help ensure your player assets load only on sites you trust.

If customers report failed uploads, ask for browser type, file size, and whether they were on corporate VPNs or iOS Safari private mode. Retry on a wired connection and a current browser version before escalating.